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You shall only use the firmware upgrader when told so by the support team.
You will get a link from support containing the new firmware. Choose that file and then click "Update".
IMPORTANT NOTE 1
Both BOS and DupSoft - and its dependables must be closed. Restart PC before upgrade if you have problems with this.
IMPORTANT NOTE 2
You must wait for the upgrade utility to confirm that the upgrade was successful before you close the upgrader.
You will be notified if you happen to choose the wrong file type, or if the upgrade failed for some other reason; in which case you have to try again.
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